jettbu's Privacy Policy

jettbu is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the security and privacy of our users' personal information. This privacy policy ("Policy") explains what types of information we collect about you, how we use that information, with whom we share it, and how we keep your information secure.

This policy applies to all services, websites, and related applications of jettbu. If you do not agree with any terms of this policy, please stop using our platform.

We may update this privacy policy from time to time. If changes are made, we will publish them on the website and, where applicable, notify you by email. We therefore recommend reviewing this page regularly.

During registration and use of jettbu's services, we may collect the following types of information:

a) Personal Identity Information

• Full name and date of birth (for age verification — our services are for users aged 21 and above only)
• National ID card or passport number (when identity verification is required)
• Email address and mobile number
• Current address

b) Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Deposit and withdrawal history
• Balance and bonus information

c) Usage Information

• Login time and IP address
• Gaming history, bet amounts, and results
• Browsing behaviour and session information on the platform
• Device type, operating system, and browser information

d) Cookies and Tracking Information

We use cookies and similar technologies to help improve the functionality of our platform, save user preferences, and personalise the overall experience. You can control cookies by changing your browser settings.

jettbu uses your information for the following legitimate purposes:

• Account management: To handle registration, verify login, and ensure account security.
• Identity verification: To confirm age and identity in accordance with applicable law.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To resolve your issues through 24/7 live chat and email support.
• Fraud prevention: To detect suspicious activity and protect the platform and its users.
• Responsible gaming: To monitor users' gaming behaviour and provide assistance when needed.
• Service improvement: To use analytical data to improve platform functionality and user experience.
• Legal obligations: To meet requirements set by applicable laws and regulatory authorities.

jettbu has put in place industry-standard technical and organisational measures to keep your personal information secure. Our security measures include:

• SSL Encryption: Your data transfers are always protected by 256-bit SSL encryption.
• Secure servers: Our servers are protected by firewalls and anti-intrusion systems.
• Access controls: Only authorised personnel may access your information.
• Regular security audits: The security of our systems is regularly tested and evaluated.

jettbu does not sell your personal information under any circumstances. However, information may be shared in the following limited situations:

a) Service Provider Partners

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay for payment processing. These partners operate under strict confidentiality agreements.

b) Legal Obligations

We may be legally required to provide information under government directives, court orders, or applicable law. In such cases, we will provide only the information that is necessary.

c) Fraud and Crime Prevention

Information may be shared with relevant authorities to assist in investigations into financial fraud, money laundering, or other unlawful activities.

Except for the reasons stated above, we do not share your information with any third-party advertisers or commercial entities.

Every user registered with jettbu has the following rights over their personal information:

• Access: You have the right to request a copy of the information we hold about you.
• Correction: If your personal information is inaccurate or incomplete, you may request that it be corrected.
• Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Restriction of processing: In certain circumstances you may request that the processing of your information be limited.
• Portability: You have the right to receive your information in a structured, readable format.
• Objection: You may object to the use of your information for marketing purposes.

To exercise these rights, contact us via 24/7 live chat or email us at [email protected].

jettbu's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. An age verification process is carried out at the time of registration, and if any user is suspected of being a minor, their account is immediately suspended.

If you believe a minor has registered on our platform, please notify us immediately.

Our website uses the following types of cookies:

• Essential cookies: These are necessary for the basic functionality of the website — such as maintaining login sessions and ensuring security.
• Functionality cookies: These remember your preferences and settings, such as language selection.
• Analytics cookies: These help us understand how users are using our platform, which assists in improving our services.

You can delete or block cookies from your browser settings. However, blocking essential cookies may affect some functionality of the website.

If a security breach occurs in our systems, we will take the following steps:

• Notify the relevant authorities within 72 hours of the incident being identified.
• If the breach creates a high risk to your rights and freedoms, notify you directly as soon as possible.
• Investigate the cause of the breach and take necessary measures to prevent recurrence in the future.
• Advise affected users on protective steps they can take.

jettbu reserves the right to change this privacy policy from time to time. If any significant changes are made, we will:

• Publish the updated policy on this page of the website and change the "Last updated" date.
• Notify registered users of the changes by email.
• In the case of significant changes, fresh consent may be sought.

If you continue using the platform after changes have been made, you will be considered to have agreed to the revised policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: Available 24/7 — direct support in Bengali is available.
• Email: [email protected]

Our privacy team is ready to answer your questions in Bengali. We generally process requests on business days.